Knob Creek Storage

PRIVACY POLICY

Knob Creek Storage Privacy Policy

 

Effective Date: January 1, 2025

 

At Knob Creek Storage, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our services, including our website, mobile SMS messaging, and customer support.

 

1. Information We Collect
We may collect the following types of personal information:

  • Name, phone number, and email address
  • Billing information
  • Communication preferences
  • Service-related details (e.g., rental unit information, move-in and move-out dates)

 

2. How We Use Your Information

  • We use the information we collect to provide the services you request, including:
  • Processing payments and managing your account
  • Providing customer support and responding to your inquiries
  • Sending appointment reminders and other service notifications
  • Improving our services and customer experience

 

3. Sharing Your Information
We may share your information with third parties, such as:

  • Payment processors and financial institutions
  • Legal authorities, if required by law
  • Service partners and vendors who assist in providing our services
  • We do not sell, rent, or trade your personal information with third parties for marketing purposes.

 

4. Mobile SMS Messaging
By providing your mobile number, you consent to receive SMS messages from us, including updates, reminders, and other service-related communications.

  • Opting Out: You can stop receiving messages at any time by texting STOP.
  • Help and Support: Text HELP for assistance.
  • Message Frequency and Rates: Messaging frequency may vary. Standard message and data rates may apply.
  • Privacy Assurance: Your mobile information will not be shared with third parties for marketing or promotional purposes.

 

5. Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. We follow all applicable CTIA guidelines to ensure your data remains secure.

 

6. Your Rights and Choices
You have the right to:

  • Request access to your personal information
  • Request corrections or updates to your information
  • Request the removal of your data from our records
  • To exercise these rights, you can contact us via email or regular mail using the contact information provided on our website.

 

7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or direct communication.

 

8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:


Knob Creek Storage
PO Box 111, Shepherdsville, KY 40165
Email: admin@knobcreekstorage.com
Phone: 502-922-6872

 

Thank you for choosing Knob Creek Storage. We appreciate your trust and are committed to protecting your privacy.